Refund and withdrawal policy
Updated: 27 October 2026 · Version 2026-10-26.2
Berkin Yılmazsupport@wardenguard.pro
https://wardenguard.pro
14 days before installation
Within 14 days of purchase, refunds are accepted if installation/performance of the digital service has not started. Use My account → Support → Refund and select the order, or email support@wardenguard.pro with the order number. Never send passwords or card details.
Starting installation
The installation form contains a separate, unchecked consent to begin performance before the 14-day period ends. We record its timestamp, policy version and first installation time. Completing installation ends our voluntary 14-day refund guarantee. A statutory digital-service withdrawal exception applies only where its legal conditions are met. New consent is not retrospectively attributed to earlier purchases.
Statutory rights remain
Rights concerning defective or missing services, non-delivery, unauthorized payments and other statutory remedies remain available after installation. We review the order and service evidence and preserve legally required refunds, correction and other remedies.
Processing and disputes
Opening a request does not itself refund money or change a license. Accepted refunds are processed through Shopier to the original payment method within applicable legal deadlines; bank posting times vary. Consumers may use competent consumer arbitration committees or consumer courts under the applicable thresholds and procedures.